Shipping policy

JEM3D Shipping Policy

1. Overview

JEM3D ships all orders within Australia using Australia Post. Once your order has been dispatched, it is handled in accordance with Australia Post’s delivery network, systems, and policies, including their official Delivery Policy. (Australia Post)

We aim to ensure your items are delivered safely and efficiently to the address provided at checkout.

2. Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
Custom or made-to-order 3D printed items may require additional processing time, which will be stated on the product page where applicable.
You will receive a confirmation email once your order has been dispatched.

3. Shipping Method

All orders are shipped via Australia Post standard parcel services, unless otherwise selected at checkout (e.g. Express Post if available).

Delivery may occur through:

Home or business address delivery
Parcel lockers
Post Office collection (if delivery cannot be completed)

Australia Post may leave parcels in a safe place if Authority to Leave (ATL) is enabled or applicable, otherwise a collection card may be left. (Australia Post)

4. Delivery Timeframes

Estimated delivery times depend on destination and Australia Post service levels:

Metro areas: approximately 2–5 business days
Regional areas: approximately 3–10 business days
Remote areas: may take longer

These timeframes are estimates only and may be affected by Australia Post operational conditions, peak periods, and network delays.

5. Tracking

All orders include Australia Post tracking
Tracking details will be emailed once your order has been shipped
Customers can monitor delivery progress via the Australia Post tracking system

6. Delivery Authority & Safe Drop

Where applicable, Australia Post may:

Leave parcels in a safe place at the delivery address (Authority to Leave)
Deliver to a parcel locker or post office for collection if delivery is not possible
Request identification upon collection where required

JEM3D is not responsible for parcels once they are marked as delivered by Australia Post.

7. Incorrect Address

Customers are responsible for providing accurate shipping details at checkout.
JEM3D is not liable for:

Delays caused by incorrect or incomplete addresses
Parcels returned due to address errors

Additional shipping fees may apply for reshipment.

8. Lost, Delayed, or Damaged Parcels

Once dispatched, parcels are under the care of Australia Post.

If an issue arises:

Customers should first check tracking updates
If a parcel is delayed or missing, an investigation may be lodged with Australia Post
Compensation or claims are handled in accordance with Australia Post’s terms and delivery policy (Australia Post)

JEM3D will assist customers in lodging enquiries where appropriate.